The following are the top questions commonly asked about BounceHouseRentals.ME products and services.
Do you deliver and set up?
Absolutely! Our courteous drivers will deliver and set up each unit and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in your rental cost.
What kind of power is required?
All of our inflatable units plug into a standard 110v household outlet. We will supply an extension cord up to 100 ft. and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the unit should be no more than 100ft from that outlet. If you would like to set up a unit at a park or place without an electrical outlet within 100ft, let us know we have generators available for rent, or you can provide one of your own.
What type of surface can the unit be placed on?
The safest surface is a level grassy area. However, we can set up on lawns, dirt, concrete, or asphalt. We will not set up where we think the inflatable will be a safety risk to a child or our equipment. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
Can you set up on my driveway?
Yes. If you have a standard two car width driveway a jumper will fit. A slight slope is not a problem, however, it is best if the surface is flat.
How much room do I need to set up a unit?
The size of our standard jumper is approximately 13 ft. X 13 ft. Therefore you should have an area about 15'x15' with a vertical clearance of about 15 ft. to 22 ft. Some of our larger units take up much more room. Just click on the unit for sizes.
Are your units safe and clean?
Yes, yes. Our units are constructed to be as safe as possible. However, as with any activity involving small children, an adult should supervise. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the unit. In order to adhere to these rules just follow the simple safety procedures listed on the front of our units. Our units are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for great visibility and air circulation. In terms of cleanliness. BounceHouseRentals.ME is dedicated to providing a safe and clean party experience. We clean all of our equipment. In some cases on a Sunday where an inflatable went out on Saturday the jump may have some grass/confetti/dirt leftover from the previous use.
Are you Insured?
Yes. We carry our own liability insurance policy. All individuals and companies that rent a unit are required to sign a liability waiver through our online liability agreement prior to order confirmation.
Is there a deposit required to reserve equipment?
Yes we do require a 50% deposit for good faith. However we allow cancellations up to five days prior to the party with no charge (any deposits will be held in your name for one year for a future booking. Deposits will not be returned) but if you cancel within the 5 days a 20% restocking fee is charged to the credit card on file. If you cancel at the door or the driver has already been dispatched then you lose the entire payment.
If pay by check your equipment is not reserved until the check has been received and cleared. If check has not been received 20 days prior to event the reservation will be cancelled. The check must also be received 7 days prior to the event (or whichever comes first 7 days prior to event or 20 days post payment).
Can I have my party at a park?
Yes. Units are great for parks. Some parks require that you have reservations in order to set up a unit. Therefore, you may have to contact the park authority to determine the requirements needed to set up a jump in your area. There is usually no charge for this, however we do require that you make arrangements with the park before your delivery date. Also check to see if electricity will be available. If electricity is not available you may need a generator. We can rent one to you or you can provide one of your own. It is the customer’s responsibility to check with the park for size and inflatable requirements.
How do I reserve my party rentals?
Simple! You can order online now through our website and if you have any questions you can dial 408-461-8FUN (408-461-8386) or email us at firstname.lastname@example.org and one of our friendly " Inflatable Specialists" will assist you in reserving your equipment or package and gladly answer any questions you might have.
What if I have to cancel my order?
No Problem. However, we would appreciate as much notice as possible so we have a chance to rent your equipment to someone else, we usually have a waiting list. We allow cancellations up to 5 days prior to the party with no charge (any deposits will be held in your name for one year for a future booking (deposits will not be returned) but if you cancel with in the 5 days a small 20% restocking fee is charged to the credit card on file. If you cancel at the door or the driver has already been dispatched then you lose the entire payment.
Are there any additional fees?
There is a $1.00 per mile "Standard Delivery Fee." The standard delivery fee is calculated as the distance from 79 East Humboldt St. San Jose Ca 95112 to your delivery location. If we are required to use Highway 17 in order to deliver to your destination, a $40.00 "Highway 17 Fee" will be added.
What if it Rains?
No Problem. In the event of rain BounceHouseRentals.ME's policy is that a customer can cancel the delivery with no charge. (deposits are held for one year and can be used on future rentals. No Refund of Deposits) If the customer elects to accept the unit(s) despite the rain they understand that there is no refund . If it does rain the units are still usable. Most of our units are covered and it’s fine for kids to play. If the rain becomes heavy, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (they will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and its ready for use again. Please leave units inflated until the driver arrives to pick up.
How do I know that you will show up?
BounceHouseRentals.ME is a reputable company. We have provided party services for many satisfied clients. We pride ourselves in customer satisfaction and are dedicated to making your party or event happy and trouble free! Just check out the references from our other customers.
How many children can use the units safely?
Most of our units accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than four to six teenagers and less than five adults per unit. Please supervise your guests, particularly young children to insure their safety and a good time. No food items, no shoes, and no sharp or pointed items should be allowed in any unit. Please use common sense; do not deflate the unit while are still inside. In case of any malfunction exit the unit immediately and call us for advice or technical assistance.
How far in advance do I need to reserve my equipment?
We suggest 2-4 weeks before your scheduled party date. However, we are always happy to accommodate last minute bookings.
Do you deliver to my area?
We generally deliver anywhere within Santa Clara County. We charge a small fee outside of Santa Clara County to cover Gas expenses.
How much room do you need to bring the unit in?
A standard walk though gate of about 36 inches is fine. We will bring the unit rolled up so that it will fit on a standard hand truck (dolly).
How long can I rent the equipment for?
Rental periods are per day and we will bring your jumper and pick it up anytime during the 24 hours of your rental day. We also allow overnight parties for an additiona charge, as long as the jumper is in a safe location and the customer understands they are responsible for the cost if stolen or damaged.
How long do the units take to set up and take down?
Set up usually takes approximately 15-30 minutes, providing there are no obstacles on the surface where the unit will be operating for set up and the same for take down.
Do you deliver on holidays?
Yes. At no extra charge! But do tip the drivers if you are happy with their service.
Can I keep the unit overnight?
Yes. The unit must be set up in a backyard or area that is fenced and locked up. There will be a small additional charge for this service. We reserve the right to deny this service if deemed necessary. BounceHouseRentals.ME also reserves the right ot cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
Are there any minimum order delivery charges if I rent chairs or a machine only?
If you rent any of our equipment we have free delivery and set up.
To reserve specific inflatables, supplies, or services just click on the unit to find out the price and then click on the Reserve Now Tab. BounceHouseRentals.ME has a lowest price guarantee and we are the best value. We have new jumps, we pride ourselves on timely delivery, and we are insured. Were really nice people too…give one of our friendly operators a call and see for yourself. Let BounceHouseRentals.ME make your party or event as special as you want it to be.